Outbound Customer Support Associate

About the role

Job Title: Outbound Customer Support Associate Company Overview: Voitekk is a technology solutions provider delivering software and services across various industries. We focus on building innovative products and supporting clients with reliable tech expertise. Role Summary: We are seeking an Outbound Customer Support Associate to join our Customer Service team, responsible for reaching out to prospective and existing customers to provide information, gather feedback, and drive engagement. The role operates within a high‑volume call center environment, supporting the company’s outreach initiatives and contributing to overall customer satisfaction.\n\nThe associate will own daily outbound call campaigns, partner with sales and marketing teams to align messaging, and deliver target call volumes while maintaining quality standards. Success is measured by call completion rates, positive customer interactions, and accurate data capture in our CRM system. This position requires excellent communication skills, fluency in regional languages, and the ability to work flexible shifts in a collaborative setting. Responsibilities: - Own outbound call campaigns to achieve daily targets - Design call scripts and adapt messaging based on customer feedback - Partner with sales and marketing teams to align outreach objectives - Deliver accurate call logs and update CRM records promptly - Track key performance metrics and report daily results - Maintain compliance with call regulations and company policies Requirements (Must-Haves): - highschool - HSC (or equivalent) pass or higher - Excellent verbal communication in English and at least one regional language (Tamil, Telugu, or Kannada) - Ability to handle outbound calls in a high‑volume environment - Basic computer literacy and familiarity with CRM tools - Willingness to work rotational shifts and meet daily call targets - Skill: Multilingual communication (Tamil, Telugu, Kannada) - Skill: Data entry and CRM usage - Skill: Customer relationship building - Skill: Sales Strategy - Skill: Lead Generation - Skill: Negotiation - Skill: CRM - Skill: Pipeline Management - Skill: Communication Preferred Skills (Nice-to-Haves): - Prior experience in a call‑center or outbound sales role - Knowledge of CRM platforms such as Zoho or Freshsales - Ability to speak an additional regional language beyond the primary three Compensation & Perks: - INR 18000 - 23000 annually - Competitive salary package - Health insurance coverage - Paid time off and holidays - Professional development opportunities - Flexible work hours - Employee wellness initiatives Work Mode: - Location: Remote - Work mode: On-site - Employment type: Permanent - Work timings: 9 AM - 5 PM Day Shift - Expected joining: Within 45 days - Application deadline: 2026-11-26 - Interview process: Phone Screen, In‑person Interview - Travel required: No

Requirements

• hsc (or equivalent) pass or higher
• excellent verbal communication in english and at least one regional language (tamil, telugu, or kannada)
• ability to handle outbound calls in a high‑volume environment
• basic computer literacy and familiarity with crm tools
• willingness to work rotational shifts and meet daily call targets

Skills required