International Customer Support Representative

About the role

Job Title: International Customer Support Representative Company Overview: FiveS Digital is a fast‑growing digital services provider delivering customer experience solutions to global brands. With a focus on technology‑enabled support, we empower businesses in the UAE, USA and other markets through multilingual, omnichannel assistance. Role Summary: We are seeking an International Customer Support Representative to join FiveS Digital’s growing support team serving our UAE and USA customers. In this role you will be the primary point of contact for customers via email, chat, and voice, ensuring seamless communication across time zones and delivering a consistent brand experience. You will handle inbound queries, troubleshoot issues, and collaborate with product and operations teams to resolve escalations. Success will be measured by adherence to SLA, high customer satisfaction scores, and accurate documentation of interactions. Responsibilities: - Own end‑to‑end customer interactions across email, chat and voice channels - Design and maintain response templates and knowledge‑base articles - Partner with product and operations teams to resolve escalated issues - Deliver timely resolutions while meeting SLA targets - Monitor and report on quality metrics and customer feedback - Train and mentor new joiners on best practices Requirements (Must-Haves): - graduate - Minimum 6 months of experience handling international email or chat support - Minimum 6 months of experience handling international voice calls (USA process) - Excellent written and verbal communication skills in English - Ability to work any 9‑hour shift within the defined windows - Immediate availability to join - Male candidates required for USA calling shift - Skill: English communication - Skill: Email handling - Skill: Digital Marketing - Skill: Campaign Management - Skill: Content Strategy - Skill: Analytics - Skill: SEO - Skill: Communication Preferred Skills (Nice-to-Haves): - Prior experience in a BPO or contact‑center environment - Proficiency with CRM and ticketing tools (e.g., Zendesk, Freshdesk) - Multilingual ability beyond English - High typing speed (≥60 wpm) - Flexibility to adapt to schedule changes Compensation & Perks: - INR 25000 - 30000 annually - Competitive salary package - Health insurance coverage - Paid time off and holidays - Professional development opportunities - Flexible work hours - Employee wellness initiatives Work Mode: - Location: Turbhe, Navi Mumbai - Work mode: On-site - Employment type: Permanent - Work timings: 9 AM - 5 PM Day Shift - Expected joining: Within 45 days - Application deadline: 2026-11-26 - Interview process: Phone screen, Technical assessment, Final interview - Travel required: No

Requirements

• minimum 6 months of experience handling international email or chat support
• minimum 6 months of experience handling international voice calls (usa process)
• excellent written and verbal communication skills in english
• ability to work any 9‑hour shift within the defined windows
• immediate availability to join
• male candidates required for usa calling shift

Skills required